Telephone Reassurance Program

Aging Ahead is excited to relaunch the Telephone Reassurance Program as part of our continued commitment to supporting older adults, particularly some of the most vulnerable clients we serve through Home Delivered Meals. Telephone reassurance provides regular, purposeful outreach through guided conversations designed to assess well-being, identify emerging needs, and determine eligibility for additional services. During COVID, this program served as a vital way for our Agency to stay connected with clients.

This relaunch strengthens our ability to provide meaningful, intentional, and data-driven support while helping build trust, encourage engagement, and proactively identify concerns before they escalate. Staff will utilize guided questions during calls, document conversations, and build on discussions each week to support continuity of care and strengthen client relationships as we continue working toward incorporating volunteers into the outreach process.